To work properly, Zaptec Sense must be connected to the internet. This is first done during installation using the Zaptec app. The network doesn't need to be the same as the one your charger uses.
Check which model you have
There are three types of Zaptec Sense. Each is made for a specific type of energy meter connection.
| Connection type | Internet options |
|---|---|
| RS485 | Wi-Fi 2.4GHz or Ethernet |
| RJ45 port (HAN port) | Wi-Fi 2.4GHz |
| RJ45 port (P1 port) | Wi-Fi 2.4GHz |
Internet requirements
- Minimum signal strength: at least -75 dBm per charging station.
- Wi-Fi standard: 2.4GHz, IEEE 802.11 b / g / n (static channels 1 to 11).
Learn more about network requirements.
Set up the connection
- Open the Zaptec app and log in.
- Under Dashboard, tap the
icon, and Install product.
- Scan the QR code on the Zaptec Sense and enter the PIN.
- Choose a network connection:
- RS485 Modbus and Ethernet connectivity: Choose Ethernet or WiFi.
- HAN or PI: Choose Wi-Fi.
- Follow the rest of the setup steps in the app.
Change network settings later
You can update network settings after installation using the Zaptec app.
If you have the PIN (or you're not the owner):
- Hold your phone close to Zaptec Sense.
- In the app > tap
- Select the Zaptec Sense (APGXXXX or APHXXXX) and enter the PIN.
- Update network settings.
If you're the owner:
- Hold your phone near the Zaptec Sense.
- In the app > Installations > your installation > Charging Mode > Configure > Advanced settings.
- Update network settings.
If Zaptec Sense goes offline
If Zaptec Sense loses connection, it automatically reduces charging current to the minimum power (6A) to avoid overloading your system. You can change the minimum power in the Zaptec Portal.
Without an internet connection, it will not be able to communicate with the Zaptec Portal.
Aktualisiert