Zaptec Go is the ideal home charging solution, perfect for one to three chargers. Whether you want everyone to plug in, or you need to keep it private, you're in control. 

To share access:

• Owner permissions are required to add or manage users.
• If authentication is needed to start charging, user permissions are required.

Changes to access settings can only be made if Zaptec is the administrator of the installation. If your installation is managed by another operator, you’ll need to use their app to adjust access.

Open vs. Restricted access: What's the difference?

Open access:

Anyone can charge without needing an app or an RFID tag. Perfect for single-family homes or when you don't need extra controls.

Restricted:

Only approved users can charge. Invited users can authenticate with the Zaptec App or an RFID tag.
 

You can switch between open and restricted access anytime. 

Multiple user support

Even if you keep access open, you can still add family, friends, or anyone else as members of your installation. 

For example: 

• Members can start and stop charging effortlessly.
• Members can check the status of the charger, monitor usage, and stay in the loop.
• Keep everyone in the loop by giving them access to monitor charging. 

How to add users 

You can invite anyone, such as family, friends, or tenants, to your Zaptec Go. Here’s how:

1. Open the Zaptec App.
2. Go to the Dashboard and tap the Key icon under the charging station.
3. Tap + Give access and enter the user's email to invite them.
4. Choose a role: (e.g., User or Owner).
   
   
    

The new member will see the charging station in their app. To change someone's role, tap the three-dot icon next to their name.  



 

You can also give access to the charger/installation from the Installation dashboard. All you have to do is tap your installation and then tap Access. From there, just follow the easy steps we've outlined above, and you'll be all set!

How to restrict access

Want to control who can charge? Here's how:

1. Open the Zaptec App.
2. Go to the Dashboard and tap the Key icon.
3. Turn on the Restrict access toggle.
    

You'll now see that the key icon changed colour and says Restricted, meaning authentication is required to start charging. Invite users via email, as explained above, to join your installation. 

How to manage authentication in the Zaptec Portal

If you prefer using the Zaptec Portal, follow these steps: 

1. Go to Installations, and select your installation.
2. Under Settings, click Authentication.
3. Choose Internal authentication and enable the authentication required button.
4. Go to Permissions and add users by email to give them access to the charger.

Now, under the Circuit tab, you'll see a small icon of a person on the charge point. This means authentication is required.
 

Updated 26 September 2025 08:17