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What do the colour lights on the Zaptec Pro charger mean?

Updated

The status of the charging station is shown by the status indicator (Z) using the following colours:

 

Illustration Colour Description
UTEN-LYS_statisk.png No light 


Charging station has not been activated in the Zaptec Portal, no power from the power circuit, incorrect connection, or product fault. Action: Check the serial protection in the distribution cabinet.
BLAA_statisk.png Blue


Flashing: Vehicle is actively charging.

Solid: Charger is connected to a vehicle and ready to charge. Indicating communication between charger and the vehicle. If charging doesn't start, ensure that your vehicle has been configured to start charging immediately. 
GROENN_statisk.png Green


Flashing: Authentication successful; charger is ready.

Solid: Charging is complete or ready to charge. If charging doesn't start, and the light is green if might be because the charging cable has not been inserted correctly. Check this.
GUL_statisk.png Yellow


System starting up, waiting for authorisation via app or NFC/RFID card, awaiting Zaptec Portal, or vehicle added to queue.  
ROED_statisk.png Red


Flashing:

  • Authentication failed - Check that the RFID tag/charging card is connected to your user profile.
  • Authentication failed - Check in the Zaptec Portal that your user has access to charge at the charging station and/or installation. 

Solid:

  • Error detected -  Unplug the vehicle, restart the station, and try again. 
  • Disconnect the charging cable. If the status indicator illuminates green, you can connect the charging cable again. If charging does not start and the indicator illuminates red again, there may be a charging fault on the charging cable or vehicle.
  • If the status indicator lamp does not turn green after the charging cable has been disconnected, you can check the circuit breaker in the charger as described in the user manual.
  • Authentication failed – Check that the RFID tag/charging card is connected to your user profile.
  • If none of these work, contact your installer.
LILLA_statisk.png Purple


Firmware is updating (typically takes 3 minutes; bluetooth is unavailable). If the charger missed a firmware update during the last charge cycle it will be solid purple. 
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