How to install Zaptec Pro

This guide is for authorised installers. It explains how to set up, install, and configure the Zaptec Pro charging station. You can download the installation manual here.

  Info:

First-time installers? To add installations and charging stations to the Zaptec Portal, your Zaptec account must be a part of a user group and have service access. This requires completing our technical training to become a certified installer. Read about Zaptec Academy here or contact us if you need help.

 

1: Prepare installation in the Zaptec Portal 

Start by adding he charging stations to the Zaptec Portal so it can connect to the cloud once installed. Learn more here.

 

Zaptec-portal_3 (1).png

2: Install the charging station

Once the charging station is added to the portal, you can begin the physical installation.

Tools needed:

  • 8mm socket wrench
  • 7mm socket wrench
  • 4mm Allen key
  • T10 Torx screwdriver 

Steps 

  1. Mount the backplate to a flat surface.
  2. Connect the wires according to your electrical system and test the connections with a multimeter. 
  3. Remove the front cover, place the charging station on the backplate, and secure it. 
  4. After mounting, switch on the power supply. The light on the charging station will turn yellow and then green after 2-3 minutes.

  Note:

When installing multiple Zaptec Pro charging stations, ensure that the circuit powers all stations without going through any of the backplates. The Zaptec Pro Backplates are not built to handle currents above 40A.

Installation of Zaptec Pro_DONT.png

 

3: Configure Zaptec Pro in the app 

Finish setup by configuring the charger in the Zaptec app:

  1. Open the Zaptec app and log in with your installer account.
  2. Under Home, tap on the three-dot icon, and choose Configure products.
  3. Enter the PIN code and follow the instructions to:
    • Connect the charging station to the network
    • Confirm the power grid.

Dashboard settings.pngcheck el grid.png

  Tip:

If the charging station doesn't connect, check the network setup in the Internet and Network Requirements section of the manual, or learn more here.

 

Add the installation owner

Make sure to add the owner to the installation you created in the Zaptec Portal.

Add owner in portal.png

 

Helpful videos

Watch these for step-by-step instructions: 

  1. Testing the charging station
  2. How to remove and place the Zaptec Pro cover
  3. Checking the internal fuse
  4. Authentication and registration of RFID tags

 

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