This guide is for authorized installers and provides instructions for setting up, installing, and configuring the Zaptec Pro charging station. If you need the installation manual, you can download it here.
Step 1: Prepare installation in the Zaptec Portal
Start by preparing the installation and adding the charging stations in the Zaptec Portal. This is to enable communication with the cloud. Click here for more information.
First-time installation?
To be able to add installations and charge points to the portal your Zaptec account needs to be added to a user group and have service access. To get this, you need to undergo technical training to become a certified Zaptec partner/installer. Contact sales or our technical support for assistance.
Step 2: Physical installation
Once the chargers are added to the Zaptec Portal, proceed with on-site installation:
You'll need tools like an 8mm socket wrench, a 7mm socket wrench, a 4mm Allen key, and a
T10 Torx, in addition to the charging station and back plate.
- Mount the backplate on a flat surface.
- Connect wires according to the electrical system and test the installation with a multimeter.
- Remove the front cover and position the charger on the backplate.
- After mounting, switch on the power supply. The status indicator should light up yellow, turning green after 2-3 minutes.
Note: When installing multiple Zaptec Pro chargers, remember that the circuit must supply power to all charging stations without going through any of the backplates. The backplates are not designed to handle currents higher than 40A.
Step 3: Configure Zaptec Pro in app
The last step is to configure the Zaptec Pro in the Zaptec app:
- Open the Zaptec app and login with your installer account.
- Under Home, tap on the three-dot icon, and then Configure products.
- Enter the PIN code and follow the on-screen instructions to connect the charger to a network and configure the power grid. If the charging station doesn't come online, check that the network setup is following the network requirements in the chapter Internet and Network Requirements in the manual, or click here for more information.
Granting access to installation owner
Be sure to add the owner to the installation you created in the Zaptec Portal.
Installation videos
For visual assistance, refer to the following videos:
How to remove and place the Zaptec Pro cover
Authentication and registration of RFID tags