To make the most of your Zaptec Go, we recommend connecting it to the internet. Either via Wi-Fi or 4G LTE-M. This allows you to access settings and use smart features.
If Wi-Fi is unavailable, Zaptec Go will automatically switch to 4G LTE-M, if coverage is available in your area. The charger will still function without an internet connection, but some features will be limited.
- Want to use the 4G LTE-M instead? Check out our 4G setup guide.
- Need help with Zaptec Pro? Go to the Zaptec Pro guide.
- Note: Zaptec Go does not come with a hard-wired communication option.
How to Zaptec Go to Wi-Fi (via Zaptec app)
- Open the Zaptec app and go to the Dashboard.
- Find your charging station and tap the settings icon.
- In Advanced Settings, use the PIN code to connect via Bluetooth.
- Scroll to Network Settings and tap Switch to Wi-Fi.
- A list of available networks will appear. Choose your Wi-Fi network and enter the password.
- Tap Save to complete the setup.
Your Zaptec Go is now connected to Wi-Fi.
Zaptec Go supports only 2.4 GHz Wi-Fi (b, g, or n).
This also applies to the previous-generatio Zaptec Home 4G (Serial number ZCH04 and up).
Tips for stable Wi-Fi connection
To ensure a reliable connection, follow these recommendations:
- Use a 2.4 GHz Wi-Fi (b, g, or n) band. Ensure your router supports this band and is turned on.
- Set your Wi-Fi to a static channel (1, 6, or 11) instead of automatic channel selection to avoid interference.
- Keep the Wi-Fi signal strength at least -75 dBm for better performance. Walls and large objects (like cars) can weaken the signal, so try to place your router where it can cover the charging station without interference.
Wi-Fi signal strength guide
| Signal strength (dBm) | Performance |
| -30 dBm | Extremely good |
| -50 dBm | Excellent |
| -60 dBm | Very good |
| -67 dBm | Good (streaming threshold) |
| -70 dBm | Weak (borwsing, e-mails) |
| -75 dBm | Weak (the limit value for Zaptec) |
| -80 dBm | Very weak |
| -90 dBm | Extremely poor |
All our products use Wi-Fi antennas that are permitted in accordance with EMC directives and regulations. However, your mobile phone may show better Wi-Fi coverage than the charging station, because it uses different standards. If your phone's signal is weak, the charging station's connection might be poor.
Using multiple Wi-Fi access points (APs)?
If you're network has more than one router or access point, we recommend:
- Assigning different channels to each device to avoid interference.
- Naming each network (SSID) differently, so your charger connects to the correct one.
- Adjusting power levels on each router to prevent overlapping signals.
Changing network settings without owner access
If you're not the registered owner but need to change the network settings, you can do so by using the PIN code:
- Open the Zaptec app and tap the three-dot icon in the top-right corner.
- Select Configure products.
- Use the PIN code to connect via Bluetooth.
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Adjust the network settings as needed.
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