To make the most of your Zaptec Go, we recommend connecting it to Wi-Fi or 4G LTE. This ensures access to all the features, such as remote management, updates, settings, and scheduling.

• If Wi-Fi is unavailable, Zaptec Go will switch to the 4G LTE-M (if there is coverage in your area).
• The charging station works without an internet connection, but some features will be limited.

Click here to read more about using 4G LTE-M.

Zaptec Go does not come with a hard-wired communication option. 

How to Zaptec Go to Wi-Fi (via Zaptec app)

1. Open the Zaptec app and go to the Dashboard.
2. Find your charging station and tap the settings icon.
3. In Advanced Settings, use the PIN code to connect via Bluetooth.
4. Scroll to Network Settings and tap Switch to Wi-Fi.
5. A list of available networks will appear. Select your network and enter the password.
6. Tap Save to complete the setup. 

Zaptec Go supports only 2.4 GHz Wi-Fi (b, g, or n). Ensure your router's 2.4 GHz is enabled. This also goes for the expired home charger called Zaptec Home 4G. Serial number ZCH04 and up.

Wi-Fi recommendations for a stable connection

To ensure your charging station stays connected reliably, follow these tips:

• Use 2.4 GHz Wi-Fi (b, g, or n). Ensure your router supports this band and is turned on.
• Set your Wi-Fi to a static channel (1, 6, or 11) instead of automatic channel selection to avoid interference.
• Keep the Wi-Fi signal strength at least -75 dBm for better performance. Walls and large objects (like cars) can weaken the signal, so try to place your router where it can cover the charging station without interference.

All our products use Wi-Fi antennas that are permitted in accordance with EMC directives and regulations. However, your mobile phone may show better Wi-Fi coverage than the charging station, because it uses different standards. If your phone's signal is weak, the charging station's connection might be poor.

For multiple access points (APs):

If you're using multiple APs in your network, consider the following:

1. Different channels: Assign a unique channel to each router to reduce interference.
2. Different SSIDs: Name each router's network differently to make sure your charging station connects to the right one. 
3. Power levels: Adjust the power on each router to prevent signal overlap. 

Changing network settings without owner access

If you're not the registered owner but need to change the network settings, you can do so by using the PIN code: 

1. Tap the three-dot icon at the top right of the app.
2. Select Configure products.
3. Use the PIN code to connect via Bluetooth and adjust the network settings. 
   
   

Updated 17 March 2025 10:50