This guide is for authorized installers and provides instructions for installing, configuring, and activating Zaptec Go. For additional details, download the installation manual, here.
Watch the video below or follow the steps to complete the installation.
Step 1: Physical installation
Zaptec Go 2 requires an upstream circuit breaker and a Type A RCD (30mA) for AC ground fault protection. Although it has a built-in 6mA DC fault protection, a 30mA Type A RCD is still required for each circuit.
To install the Zaptec Go, follow these steps:
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Prepare for installation
- Remove the front cover of the charging station.
- Choose the cable entry point (bottom, top, or through the back). Bottom recommended. Remove the hole blank.
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Install the charging station
- Run the power cable (max 6mm²) through your chosen entry point. For 32A installations, use input wire cross-section of 6mm².
- Mount the charging station using the four T20 screws. Ensure it's straight and at the recommended height (0.9 m from the ground).
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Connect the power cable
- Secure the cable with the cable clamp. Click here to see the Zaptec Go - Mounting template for the holes and cable entry details.
- Remove the terminal cover by pressing the retaining tab and pulling it downward.
- Strip 12mm of insulation from each wire (ferrules are optional).
- Insert the wires into the terminals and press down all levers to secure them.
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Replace the terminal cover.
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Power the charging station
- Turn on the power. The light will turn orange, indicating it's powered and ready for configuration. A QR code will appear on the display for configuration in the Zaptec app.
For 3-phase IT grid installations, verify if the car supports 3-phase IT charging. More information is available here.
Step 2: Configure Zaptec Go in the app
Download the Zaptec app from App Store and Google Play, and log in with your Zaptec-certified installer account to access the full setup features (like customer handover, Zaptec Sense, and registration of the charging station in the Portal).
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Start the installation
- Open the app > Tap the three-dot icon (...) from Dashboard > Select Install a product.
- Choose Zaptec Go > scan the QR code displayed on the charging station or use the printed QR code on the PIN sticker. Ensure the charger is powered on and Bluetooth is enabled on your phone.
- If scanning fails, tap the three-dot (⋯) symbol > Select device from list > Choose the charger's serial number.
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Complete the configuration
- Tap Install Zaptec Go > Enter the PIN if prompted to (found on the drilling sheet or the user manual).
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Select the connectivity option for the charging station: Wi-Fi or 4G LTE-M.
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Choose the country and incoming grid type (e.g., TN or IT, 1-phase or 3-phase). The charger will automatically attempt to detect the appropriate grid type(s) for you, which will be shown as "Recommended".
- Specify the number of phases (1 or 3) and phase rotation.
- Confirm the circuit breaker rating and maximum charging current for the circuit supplying the charger.
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Check for a white light on the charging station and test its functionality.
- Tap Install Zaptec Go > Enter the PIN if prompted to (found on the drilling sheet or the user manual).
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Optional: Activate for customer
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If you want, activate the Zaptec Go for the customer by tapping Activate now, or tap Activate later.
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If you want, activate the Zaptec Go for the customer by tapping Activate now, or tap Activate later.
Step 3: Activate Zaptec Go
To activate the Zaptec Go you'll need the PIN for security and owner's email address.
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Start activation
- From the summary screen, tap Activate charger (or find it in the Dashboard menu).
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Enter details
- Enter the PIN code.
- Add location details (the street name will be used to identify the installation in the Zaptec Portal).
- If the charging station shares power with an existing Zaptec Go, tap Link to an existing installation > Choose the existing setup.
If you can't find the existing setup, ask the owner to give you access using your service partner Lookup Key.
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Assign ownership
- Enter the owner's email (Ensure that the information is correct, as it cannot be changed later).
- Owners without a Zaptec account will get an email to register; existing users will get a notification in the app.
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Confirm service partner access
- By default, it's your own Service Partner group. If you're installing on behalf of another Service Partner, invite them instead. Tap Partner and enter their Lookup Key.
- By default, it's your own Service Partner group. If you're installing on behalf of another Service Partner, invite them instead. Tap Partner and enter their Lookup Key.
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Finalise setup
- Name the charging station (or keep the default serial number) > Tap Done to register in the Zaptec Portal.
- Name the charging station (or keep the default serial number) > Tap Done to register in the Zaptec Portal.
Multi-installation Zaptec Go
You can install up to three Zaptec Go chargers per installation. These can include a mix of Zaptec Go and Zaptec Go 2 devices. The charging stations will communicate via the cloud for seamless operation.
Each charging station requires its own circuit breaker and RCD Type A mounted in front ensuring all circuit breakers for the charging circuits have the same rating.
Configuration:
- Follow the same configuration steps as those for a single charger.
- To enable load sharing when activating additional chargers, tap Link to an existing installation (during activation step 3) and select the installation used by the initial charger.
- When rotating phases on a 3-phase installation, specify the incoming phase (L1, L2, or L3) connected to the phase 1 terminal on the charger via the Zaptec app during the configuration.
For more info about multi-installation, click here.
Installation video
Watch the video below or follow the steps to complete the installation.
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