Zaptec Portal is the brain behind our smart charging infrastructure. It continuously monitors, balances, and optimises the load between the various charging stations.
To use the Zaptec Portal, you'll need a Zaptec account. If you haven't created an account yet, you can do so by clicking on Sign Up and following the prompts.
Dashboard
Once you're logged in, you'll be taken to the Dashboard. This is the main page of the Zaptec Portal, and it provides you with an overview of your chargers and charging activity.
You can access your profile in the top right. Click on your name for the drop-down menu.
From here you can:
- View account settings
- Add charge cards
- Enable notifications
- Read terms and conditions
- Get support
- Log out
Installations
All installations, private or business, will be listed under the Installations tab.
If you have service access, you will also be able to add installations.
Once you click on an installation, you´ll be taken to the installation dashboard.
From here you can:
- Add/Edit installations
- Add/edit/delete circuit and charge points
- View and download charge reports
- Enable authentication/3rd-party integrations
- Give permissions
Chargers
Chargers: any Zaptec charger that you have access to will be available here, and are searchable from the search tab. You can also see the charger's serial number, your role, and the PIN code.
To view more detailed information about a particular charging station, click on the charger to open it in Portal. This will take you to the charger dashboard, where you can see "Settings", "Status", "Charge statistics", "Charge history", and "Permissions".
From Settings you can:
- Find PIN code
- Adjust min and max current
- Update firmware
- Enable authentication
- Lock the cable to the charging station
- Set status indicator brightness
- Restart charger
From Status you can:
- View internet status and signal strength
- View allocated and offline current during a charging session
- View internal temperature
- View charger operation mode
Charge history
The charge history page will show you how much each charger on-site has used. You can view the total energy consumption in a line or a bar chart.
Click on the charger to get a more detailed overview of each charge point.
If you want to see charging statistics or download a report, you can find this on the installation, under Charge Report and Charge Statistics. Read more here.
Understanding the colours on the charge point
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Blue | Charge point is charging. |
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Dark Green | The charging has been stopped or paused. This might be because you have pressed pause yourself, or it could be due to settings in the vehicle, the installation, or commands from a third-party provider. |
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Light Green | Charge point is ready to use. No car is connected. |
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Orange | Charge point is awaiting authentication (RFID/App) to start charging. |
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Red |
Charge point has detected a fault. Unplug the vehicle and restart the charging station. If this does not clear the red light, contact your installer. |
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Grey | Charge point is offline. |
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White | Charge point is deactivated. |
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