On Zaptec Sense, any orange light (solid or blinking) means there's an issue that needs attention. Solid white means everything is working as it should.
| Light pattern | Description | What to do |
|---|---|---|
|
Solid white |
Static white means that the Zaptec Sense is configured and active. |
You are all good! |
|
Solid orange |
IP address received, but the device is not connected to the cloud server. | Check internet connection, settings and ensure a stable internet connection. |
|
Two orange blinks |
No IP has been received via Ethernet or Wi-Fi. Could be a network connection issue (e.g incorrect network settings. |
Ensure the device is connected to a network with DHCP enabled or check Wi-Fi/Ethernet settings |
|
Orange, white, orange, white |
No M-bus data received. Specifically for Zaptec Sense HAN, this indicates no data from the HAN port. |
Contact your utility to activate HAN port. Check meter compatibility, scaling factor, or power supply. |
|
Three orange blinks |
Zaptec Sense is not configured, or there's no internet connection. | Complete setup in the Zaptec App. Check Wi-Fi/Ethernet connection and configuration. |
Need more help?
Check out the Zaptec Sense troubleshooting guide.
Updated