If your charger is unresponsive or not connected to the internet, restarting it may help. There are three ways to restart your Zaptec charger, either with or without the app.

Option 1: Restart by unplugging power

The easiest way to restart is to turn off the power to the charger, wait, and turn it back on.

1. Turn off the circuit breaker connected to the charger.
2. Wait 10 seconds.
3. Turn the power back on.

The charger should reboot and try to reconnect automatically.

Option 2: Restart in the Zaptec app (no PIN required)

If the charger is online and linked to your account, you can restart it in the app without needing Bluetooth or the PIN code.

1. Open the Zaptec app.
2. Go to the Dashboard.
3. Tap the gear icon next to the charger. 
4. Scroll down and tap Restart charger.
   
   

Option 3: Restart via Bluetooth with PIN

If your charger is offline, you can restart it using Bluetooth and your PIN code. 

1. Open the Zaptec app.
2. Tap the three dots in the top right.
3. Select Configure products.
4. Choose your charger.
   
   
   
   
5. Enter the PIN code.
6. Tap Restart charger.
   
   

You can find the PIN in the Zaptec app (tap the gear icon on your charger), on the product packaging, or on the user manual. Read the full guide to finding the PIN code here. 

After restarting

• The charging station's LED will turn off briefly.
• It will pulse yellow while reconnecting. This indicates that the charger is attempting to reconnect to the internet. 
• When it's back online:
  • Zaptec Go shows a white light.
  • Zaptec Pro shows a green light. 

Updated 28 March 2025 11:15