When you log in to the Zaptec app you will be able to see your chargers and installations. If you do not have access to your charging station, you will need to add the product or be given access to it, depending on your Zaptec charger.
How to add Zaptec Go in the Zaptec app
You can add your charger from the dashboard once your authorized electrician has finished the installation. If you have not registered your charger, follow these steps while within Bluetooth range of the charger (<20m):
- In the Zaptec app, tap + Add new from the Dashboard. If you don't see that option (for example, if you already have another Zaptec charger), then go to Installations and tap + Add new.
- Scan the QR code (or enter the serial number),
- Tap Add Zaptec Go.
- Enter the PIN and tap Next.
- Fill in your address, give it a name, and tap Save.
Note: If you have a Zaptec Pro charging station it needs to be added to an installation in the Zaptec Portal. As this is a part of the installation process it will usually be done by an authorized electrician. If you want to manage the Zaptec Pro in the app, ask the installation owner to give you access.
Step-by-step guide: here.