We understand that some of our customers in Norway have experienced a reduction in charging effect while using their Zaptec Go charger, and we want to provide you with an update on the steps we are taking to address this issue and ensure your charging experience meets your expectations.
The Challenge: Charging Effect Derating
Charging effect derating can be a frustrating experience, as it can lead to a decrease in charging speed and efficiency. We have listened to your concerns and want you to know that we are actively working to resolve this issue and ensure that your charging experience is smooth and reliable.
Our Approach to Resolving the Issue
At Zaptec, your satisfaction is our utmost priority. Here's an overview of our ongoing efforts to address the derating problem:
New Firmware Testing: We have developed a new firmware that we believe may resolve the issue of charging effect derating. However, before rolling it out to all customers, we are conducting thorough testing to ensure its effectiveness.
Safety First: Your safety and the reliability of our products are paramount. We will not release the new firmware until we are confident that it is safe, effective, and thoroughly tested. This ensures that we provide you with a solution that addresses the derating issue without any compromises.
As of Oct 4th we have completed laboratory endurance testing of the new improved management algorithm this week. It is now going through internal Quality Assurance testing. Once passed, it will be cleared for release to selected customers.
Your Participation Matters
We greatly appreciate the valuable feedback we've received from our group of beta testers. Right now, we won't be adding more beta testers before the official release. Your input has been crucial in shaping the final solution and making sure it works effectively. Thank you for your contribution and support in helping us address the charging effect derating issue.
We will keep you updated on our progress as we work to resolve the charging effect derating issue. Your feedback and support are essential to us, and we are grateful for your patience and trust in Zaptec.