Whether you're setting up your first charger, managing a fleet, or installing for someone else, it all starts here.
You'll use this account in both the Zaptec App and the Zaptec Portal.
Download the app from App Store or Google Play, or use the Zaptec Portal on desktop.
Create your account
- Open the Zaptec App or Zaptec Portal.
- Enter your first name, last name, email, password, and country.
- Tap or click Create Account.
- Check your email and click the activation link.
- Log in.
You can create your Zaptec account at any time, even before your charger is installed. Once the electrician has completed the installation, you can register your charger and link it to your account.
What happens next
Once your charging station is installed, you can link it to your account to start charging and managing it.
If your account isn't linked to a charging station and the system requires user authentication, you won't be able to start charging. In that case contact the installer, installation owner or system administrator to request access.
Zaptec makes the hardware. Access is managed locally.
If you're an installer or partner
You'll need a Zaptec account and access to your company's User Group to manage installations.
For installers
To install or configure Zaptec chargers, you need:
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A Zaptec account is required to set up and configure Zaptec chargers.
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Access to your company's User Group.
- You must complete the Zaptec Academy certification courses to join a User Group.
If you've completed the training but you don't see any installations, you're probably not linked to a group yet. Contact your TAM, Zaptec Technical support or use this form.
- A User Group links your account to your company. Being a part of a User Group gives you access to create and manage installations, but also view and support all chargers installed by your company. Without a User Group, you won't see or manage your company's installations.
For partners or managers
Once your account is set up and added to a User Group, you can:
- Access and manage installed systems.
- View data and perform administrative tasks in the Zaptec Portal.
- Be added to a User Group to access company installations.
Moving to a new place?
You don't need to delete your account.
You can simply remove yourself from the installation:
- Your data will no longer be linked to the installation or charging station.
- The new owner won't see your information.
- You keep your account for future use.
Learn how to transfer or remove ownership here.
Want to delete your account?
If you want to permanently delete your Zaptec account and all data linked to it, email: gdpr@zaptec.com
Make sure you've transferred charger access before requesting deletion.
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