This guide provides step-by-step instructions for accessing Zaptec Academy and completing certification courses. It is intended for installers and partners who are interested in becoming Zaptec certified.
Follow the outlined steps to register on Zaptec Academy, access certification courses, and complete training. For managers, additional information is provided on managing teams within the platform.
Step 1: Sign up to Zaptec Academy
- Go to https://academy.zaptec.com/ or download the Go.Learn app.
- Click on New user – Register.
- Enter your company email address.
- Select your location to access courses tailored to your region and language.
- Provide your company’s organisation number (org. nr).
If asked to enter your manager’s email after login, please note that this is only possible if your manager is already using the platform. If not, feel free to skip this step.
Download the app
For the optimal learning experience, we recommend using the desktop version. However, if you prefer a mobile approach, you can use the Go.Learn app:
- Download the Go.Learn app: Available for iPhone or Android.
- Enter platform URL: Once installed, enter https://academy.zaptec.com/ as the platform URL.
Step 2: Access and complete courses
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Go to your dashboard:
- From the user dashboard, click on the Get certified learning plan.
- Complete all four certification courses:
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- Zaptec Go: 15 min
- Zaptec Pro: 30 min
- Zaptec Portal: 15 min
- Zaptec Sense:10 min
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Download your diploma:
- Upon completion, download your diploma and start installing Zaptec products.
Note: Always use a certified electrician for installations.
Step 3: After certification
Once you have completed the certification courses, the next step is to join a user group in the Zaptec Portal to start creating installations and adding new charge points.
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Check for an existing user group:
- Most installers already belong to a user group. Check with your manager to see if your company has an active user group in the portal.
- Most installers already belong to a user group. Check with your manager to see if your company has an active user group in the portal.
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Request a user group:
- If your company doesn't have one, please send a request to Zaptec Support including the following information:
- Company name: Specify the name for the user group. Remember, that this group is for the entire company.
- Admin email: Provide the email address of the person who will manage the group and have installation access. (If we notice that your company already has a user group, we will invite you to that user group instead).
- If your company doesn't have one, please send a request to Zaptec Support including the following information:
Manage your team
For managers:
- Become a manager: If you want to keep track of your team's progress, you need to be assigned a manager role in Zaptec Academy. Please reach out to your TAM (Technical Account Manager) or our technical support team for assistance.
- Create your team: Each user will be asked to enter their manager’s email when logging in. This will automatically create a team for you, making it easy to keep track of your employees and monitor their progress. If this is not an option, ask your TAM (Technical Account Manager) or our technical support team for assistance.
If one of the users on your team is also the manager of another team, you will be able to see this overview as well.
Need help?
If you have any questions or need further assistance, please contact our support team.