Are you leaving your Zaptec charging station behind when you move? It's important to transfer or reset it properly so the new owner can set it up in the Zaptec app. This also ensures your personal data, like charging history, is securely removed.
To make these changes, you need to be the current registered owner of the charging station. You can handle this in one of the following:
- Option 1: Transfer access to the new owner, so they can take over the charging station as it is, keeping your settings and data.
- Option 2: Deactivate and delete the charging station from your account, so all your data is removed, and the new owner can set it up as if it's new.
Option 1: Give access to the new owner
If you’re okay with the new owner keeping your charging station settings and data, you can transfer access to them.
- Log in to the Zaptec app and find your charging station.
- Tap the key icon (labeled Access), then + Add access.
- Enter the new owner's email address.
If they don't have a Zaptec account, an invite will be sent. - Check the boxes for Owner and User to give them full access, then tap Save.
- To remove yourself from the charger, go to Access, find your name, and click the three dots. Tap Remove access > Yes.
The new owner will get an email once their account is activated. They’ll then have full control of the charging station and installation.
Important:
If you want to remove your charging history, go to Option 2 before transferring access.
Option 2: Delete the charging station and delete your access
If you want the charging station to be completely clean - with no history or data attached - you'll need to delete it before handing it over to the new owner.
- Log in to the Zaptec Portal (same credentials as for the Zaptec app).
- Go to Chargers and select your charging station.
- Under Settings, click the Deactivate button in the bottom right corner, and click OK.
-
Once deactivated you can remove the serial number from the field. Click Save again.
-
Delete your access: Go to the Permissions tab (either on the charger or installation level) and click the trashcan icon next to your name. Confirm to delete your access to the charging station.
Note:
If your charging station is part of a shared parking facility, ask the administrator or building owner what steps you should take before making changes.
Which option should you choose?
- Option 1: If you don’t mind the new owner having access to your charging station's current setup and data, transfer access and remove yourself.
- Option 2: If you want the charging station to be fresh with no data attached, delete it before removing yourself.
By taking these steps, you ensure a smooth transition for the new owner while keeping your personal data safe.