What does the lights on the Zaptec Sense mean?

  1. Zaptec Help Center
  2. Troubleshooting
  3. Status indicator lights
Light frequency Description
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Static white means that the Zaptec Sense is configured and active.
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Static orange means that an IP is received but that the device is not connected to the cloud server.

Check Wi-Fi or Ethernet settings and ensure a stable internet connection.
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Two orange blinks means that no IP has been received via Ethernet or Wi-Fi. Could be a network connection issue (e.g incorrect network settings. 

Ensure the device is connected to a network with DHCP enabled or check Wi-Fi/Ethernet settings.
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Orange, white, orange, white means no M-bus data received. Specifically for Zaptec Sense HAN, this indicates no data from the HAN port. 

Ensure that the HAN-port has been opened by your utility company. 
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Three orange blinks means that Zaptec Sense is not configured, or there's no internet connection.

Log in via the Zaptec app and set up a Wi-Fi network.
For Ethernet: Log in via Zaptec app to activate ethernet or check ethernet cable connection.
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