Having issues with the Zaptec app? Follow these steps to get back on track. 

Not all messages mean the app is not working.

• Charging-related messages? Your app is working as expected, notifying you about a charging issue. 
• Login issues, connection problems, or app not working? Follow the steps below.
  
  

If you can't sign in

If you can sign in using your credentials in the Zaptec Portal, but see "Could not login" in the Zaptec app try this:

For iOS:

1. Uninstall and reinstall the app.
2. If you've switched phones and transferred data, sign out and sign back in to reset access. 

For Android:

1. Go to Settings > Apps > Zaptec.
2. Scroll down to Storage.
3. Tap Clear Data and Clear Cache.
4. Restart the app and try again.

Ensure you're using the correct login credentials and the latest version of the app.

If you can't connect to the app (No error message)

If the app won't load or refresh properly:

• Log out, then log back in.
• Force close the app.
• Restart your device and open the app again.
• Uninstall and reinstall the Zaptec app.
  
  

Other app issues

If the app crashes, lags, or behaves strangely:

• Check for updates in the App Store or Google Play
• Ensure a stable internet connection (Wi-Fi or mobile data)
• Restart your router if needed
  
  

Still need help? If none of the above steps work, visit zaptec.com/support.

Updated 10 March 2025 08:57