This article explains the three different roles available for your Zaptec account.
User, Owner, and Service role.
For Zaptec Pro, there are access levels on a charger or an installation. On Zaptec Go, there are only roles on the installation, as they are combined.
User
- Permission to charge when authentication is required
- Can see the charge history for all sessions registered on their own account
- Can view which installations/chargers the user has been assigned
- Does not provide an overview of the installation / charging station
Owner
Owner of charging station
- Required to manage access, monitor status, and view user data
- Permission to change settings and access usage data
- Can view all charge history on the charger, but not the installation
- More features available in Zaptec Portal and Zaptec app
Owner of installation
- Permission to change most settings, access usage data and give other users permission to the installation.
- Awarded to users who are set to manage facilities and act as a point of contact with the installer
- View the charge history for the entire installation
- Create charge reports, which will enable you to distribute the cost related to charging
- Manage permissions
- Set authentication
- Upgrade firmware
- Subscribe to warning emails
- Enable power management functions
- The role does not allow you to change technical settings for either systems or charging stations
Service
- Permission to change technical settings. This role is only intended for certified service partners.
- Required for the installer to be able to keep track of technical settings for systems/charging stations
- Create new installations
- Add new chargers
- Enable power management functions
- Manage technical settings on installations and chargers
- Service permission is limited to authorized installers and service partners