The Zaptec charging station can either be open or locked. If it's open, anyone can start charging and connecting the car. If the charger is locked, the user must identify themselves through an app or a registered RFID key. 

Tip: To identify yourself through the Zaptec app, you must have access to the charging station. If the charger is linked to a third-party system or payment solution, contact that provider for assistance. This guide only applies to using the Zaptec app.

Quick start guide 

1. Plug in your car - Charging starts automatically (blue flashing light).

2. If charging doesn’t start:

   • Yellow light? Authenticate using the Zaptec app or an RFID key.

   • “Waiting to charge” message? A schedule is active, option to override it in the app.

   • Green light but no charging? The charger is waiting for available power.

3. To stop charging:
   • Unplug your car or, 
   • Tap Pause charging in the Zaptec app.
4. Need more details? See the full guide below. 
   
   
   

Start charging instantly (Default charging mode) 

1. Plug in your car - If no authentication or schedule is active, charging starts automatically (blue flashing light).
2. If access is restricted:
   
   • Hold your phone close to the charging station and open the Zaptec app.
   • Find your charger and tap Authenticate (the button appears once the car is connected).
   • Or use a registered RFID key by tapping it on the charging station.
3. Look for a blue light - this means charging has started!
4. Once charging is complete, the light switches to green (or white for Zaptec Go). Track your charging stats in the Zaptec app. 

How to stop charging

1. Unplug your car to stop charging immediately.
2. Or tap Pause charging in the Zaptec app. 
3. If access was locked, you might need to authenticate again to restart charging. 

Start charging with a schedule (Scheduled charging mode)

Want to charge at a specific time? Click here to learn more about scheduled charging or follow the steps below:

1. Open the Zaptec app > Dashboard > Charging Mode⚡.
2. Tap Scheduled Charging.
3. Set your start and stop times for the charge.
4. Tap Save – Charging will automatically start and stop at your selected times.

How to override scheduled charging:

• Open the Zaptec app > Dashboard > Charging Mode⚡.
• Tap Default Charging and Save—this will start charging immediately.

How to stop charging:

• Charging stops automatically when the schedule ends.
• Or manually stop it by tapping Pause Charging in the app or unplugging your car.
  
  

Start charging with Eco Mode 

Eco Mode is a smart feature for Zaptec Go chargers. It's available for selected countries and only appears in the app if supported. Read more about eco Mode here. 

1. Open the Zaptec app > Dashboard > Select Charging mode⚡.
2. Tap Eco Mode > Set departure time, driving distance, and price zone. 
3. Tap Activate Eco Mode and Save. 
4. Charging will begin when conditions are optimal.
5. You can override the start time by tapping the Start charging button.

Troubleshooting: If charging won't start

• Yellow light? The charger needs authentication. Authenticate using the Zaptec app or a registered RFID key.
• Waiting to charge message? Scheduled charging is active. Override it in the Zaptec app by selecting Default charging.
• Green or orange light but no charging? The charging station is waiting for available power or in Eco Mode. 

More troubleshooting guides available here. 

Updated 12 March 2025 14:57