This guide is for authorised installers. It explains how to set up, install, and configure the Zaptec Pro charging station. The instructions assume you have technical and electrical knowledge. You can download the installation manual here.
To add installations and charging stations to the Zaptec Portal, your Zaptec account must be connected to a Zaptec user group with service access. This requires completing our technical training to become a certified installer. Learn more about Zaptec Academy here or contact support for assistance.
1. Prepare installation in the Zaptec Portal
Before physical installation, register the charging stations in the Zaptec Portal. This ensures the device can connect to the cloud after installation. Learn more here.
- Log in to the Zaptec Portal with your installer account.
- Create an installation, circuits and chargepoints or add the charging station to the relevant installation.
2. Install the Zaptec Pro
Required tools:
- 8mm socket wrench
- 7mm socket wrench
- 4mm Allen key
- T10 Torx screwdriver
Steps:
- Mount the backplate to a flat surface.
- Connect the electrical wires according to your site's electrical system. Use a multimeter to test all connections.
- Remove the front cover.
- Place the charging station on the backplate and secure it.
- Switch on the power supply. The light will turn yellow, then green after 2-3 minutes.
Installation notes
There are four possible connection variants, depending on whether you use three-phase or single-phase power, and whether your installation is on a TN, TT, or IT network. Regardless of the network, all backplates must be connected the same way. Expand each tab below to learn more before continuing.
Do not daisy chain the chargers
The backplate is rated for a 63A connection, but not for 63A feedthrough. Therefore, the circuit must supply power to all charging stations without going through any of the backplates.
Do not rotate the phases on the backplates
Connect all backplates the same way. When installing Zaptec Pro charging stations, do not rotate the phases on the backplate (L1, L2, L3); this could cause the fuse to trip and the load and phase balancing to work incorrectly.
- Correct: No phase rotation. Connections are the same on each backplate.
- Incorrect: Phases are rotated. Connections are different.
Always connect all three phases if they are available.
3. Configure Zaptec Pro in the Zaptec App
- Open the Zaptec App and log in with your installer account.
- Under Dashboard, tap on the three-dot icon and choose Configure products.
- Enter the PIN code and follow the instructions to:
- Connect the charging station to the network.
- Confirm the power grid.
If the charging station does not connect, review the network setup in the installation manual under Internet and Network Requirements, or learn more here.
4. Add the installation owner
In the Zaptec Portal, assign the installation owner to the newly created installation. Now the owner has access to manage and monitor the charging station(s).
Learn more about the portal configuration here.
Helpful resources
Links:
- Control access with Zaptec Portal (RFID & app access)
- Access control, payments and integrations with Zaptec charging stations
- Get started with Zaptec Portal
- How to start charging at a Zaptec Pro charging station
Videos:
- Testing the charging station
- How to remove and place the Zaptec Pro cover
- Checking the internal fuse
- Authentication and registration of RFID tags
Updated