Important: Update required for the Zaptec App
We’ve upgraded our security. Update the Zaptec App to the latest version from the App Store (iOS: 5.41.2) or Google Play (Android: 5.29.0). Open the app and sign in. If you still can’t log in, delete and reinstall the app, or restart your phone.
iPhone iOS
- Update the Zaptec App to the latest version 5.41.2 from the App Store.
- Close and reopen the app, then sign in again.
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Still can’t log in:
- Delete and reinstall the Zaptec App.
- Restart your phone.
- Make sure you have the latest version installed.
- If you've switched phones and transferred data, sign out and sign back in to reset access.
Android
- Update the Zaptec App to the latest version 5.29.0 from Google Play.
- Close and reopen the app, then sign in again.
- To close the app, swipe up from the bottom, tap the square or recent apps button, find Zaptec, and swipe it away.
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Still can’t log in:
- Delete and reinstall the Zaptec App.
- Go to Settings > Apps > Zaptec > Storage. Tap Clear Data and Clear Cache.
- Open the app and sign in.
- Restart your phone.
- Make sure you have the latest version installed.
Zaptec App FAQs
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What does “401 not authorised” mean?
This means your app is out of date. Update to the latest version to fix it. -
I can log in to the Zaptec Portal, but not the app?
Follow the troubleshooting steps above for your device. -
Seeing charging error messages?
These messages are about your charging session, not the app itself. Your app is working as expected. -
App crashing or acting strangely?
Check for updates, make sure you have a stable internet connection, or try restarting your router. -
Can I change my email or username in the app?
No. To update your email, use the Zaptec Portal at portal.zaptec.com.
Using the Zaptec Portal
- Only your latest login tab will work. If you have issues, close all Portal tabs and start fresh at https://portal.zaptec.com.
- Logging out in any tab ends your session everywhere. Other open tabs will show “Authentication Terminated.” Refresh to log in again.
- Already logged in elsewhere? Refresh your open tabs to continue.
- Log out everywhere, use “Logout from all devices.” Some sessions may stay active for up to 30 minutes, but logging out from the Portal ends your current session immediately.
Need more help?
If you’ve followed these steps and still can’t log in, contact our support team.
Updated