You might need to remove a charger if it was added to the wrong installation, move it to another location, or replace a defective unit. 

This guide shows you how to do all three.

Removing a charger from an installation

1. Log in to the Zaptec Portal (same account as for the Zaptec app). 
2. Go to Chargers tab and search for the charging station. 
   
   
   
   
   
3. Under Settings, click Deactivate (bottom-right corner) and click OK. 
    
   
   
4. Clear the serial number field and click Save. 
   • If you plan to move the charging station to a different installation in the Zaptec Portal, write down the serial number for future use. 
5. The charger is now removed from the installation. 

Replacing a faulty charger with a new one 

If you're an installer replacing a defective charger with a new one: 

1. Follow the steps above to deactivate and remove the old charger.
2. In the same field, enter the new charger’s serial number.
3. Click Save, then click Activate.

Moving a charger to a different installation

If you're relocating a charger to a new installation:

1. First, deactivate and remove the charging station from its current installation as described above.
2. Find or create the installation where the charging station will be moved.
3. Make sure it's added to the correct circuit.
4. Under Circuits, click the  + icon to add a new charge point. 
   
   
   

    

5. Enter the saved serial number and a name, then click Add.
   
   
   

    

Adding more charge points? Use the Add more button.

Updated 04 April 2025 08:52