When I connect Zaptec Go to the Zaptec app it reports it is already added elsewhere

If you get this message it means that someone else has already added the charger in the Zaptec app. 

Ask the installer if they already added the charger to their account. If yes, the installer can add you as an owner from the Zaptec app. Check out this how-to guide.

 

Or you can always contact our support team for help! 

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